We're here to help. Reach us through any of the channels below.
For any question — purchases, refunds, account issues, or general queries — message us directly. We typically respond within minutes during business hours.
+27 71 634 0281Monday – Friday: 08:00 – 17:00 (SAST)
Weekend and after-hours messages are answered the next business day.
GridKind (Pty) Ltd
Onrusrivier, Western Cape
South Africa
Payment processing is handled by our payment processor. If you have a question specifically about a declined payment or your bank's processing of a transaction, you're welcome to reach out to us via WhatsApp and we'll help resolve it — payment-specific technical issues are escalated to our payment processor's support team on your behalf where needed.
For Privacy/POPIA-related requests, see our Privacy Policy. For terms of use, see our Terms & Conditions.